In that time, my daughter texted me and asked me to just let it go and begged me not to complain. I then asked her to tell me where on the website that it was, and she came back and told me that it was not on the website. I told her that it was not, and she proceed to argue with me. The employee told me that the waiver requirement for the room was explained online. I called to speak with an employee at the end of the evening. In order to keep my daughter from being embarrassed in front of her friends, I agreed to this change. She was also told she could change to a different room for only $5 more per person which could easily be charged to my debit card on file. It was only when she and her friends arrived that they were told they couldn’t participate in the chosen room without a waiver. All participants’ ages were entered, and the payment went through without a hitch. I was able to select the room she wanted and easily pay for it online. This is the main thing my daughter wanted for her 17th birthday. I will be going elsewhere for escape rooms in the future. This was a challenging room per their listing but it was unnecessarily challenging with poor lighting, bad locks, unclear instructions. Several of the locks did not work properly even with the correct keys. The clues had letters on them but the letters have been touched so much that they were rubbed off and difficult to read. Every escape room I’ve been into, the game master will give clues over the intercom but instead he came into the room and that broke the energy of focusing on the tasks. There was not even a locker to put our things so everyone’s purses and jackets were piled in the room which was inconvenient. There were no bathrooms at this facility. And if you are following my the rules you would never think to push on a piece of furniture. They said nothing would need more than two fingers force to open but an entire bookshelf had to be pulled out of the way. I have perfect vision and I was having to use a phone flashlight to see anything in the room. I think they were trying to make it mood lighting but it was just too dim to function. I had a party of 7 and was not notified that other people would be put in the room with us - that was awkward. I have done many escape rooms at many locations and this one was poorly done.
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